Refund and Returns

Complete terms of purchase are provided at checkout. By agreeing to the terms and conditions you agree that you understand that the products purchased, whether consumable or topical, contain plant compounds from hemp oil. Our manufacturing facilities are registered with the FDA and our products are manufactured according to FDA guidelines for cGMP standards for dietary supplements. As these products have not been evaluated by the FDA, we make no claims as to any benefits from our products. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Defective items may be returned within thirty days of the delivery date as indicated by your tracking information.

  • Items damaged by misuse or improper care are not covered by our warranty policy.

  • For sanitary reasons, as well as the general safety of our staff, we DO NOT accept returns of: bottled liquid.

  • All sales on E-Liquid are final without exception. E-Liquid cannot be returned or exchanged for another flavor.

  • Return shipping is the responsibility of the customer, unless the incorrect product is sent by error of cbdhavenstore.com.

  • Upon receipt of a return, our Returns Department will inspect and test every product. If found defective, we will  issue a store credit or replacement depending on the requested resolution of the customer. If a replacement device is  not available, CBDhavenStore.com reserves the right to issue a credit.

  • Returns must include everything that came with the product. This includes starter kits and bundled products. We  must also have the original packaging returned to us.

  • All returns are subject to case by case exceptions. Please contact us if you are having a problem with a product  purchased from cbdhavenstore.com and we will do our best to assist you.


  • All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48 hours. Please contact us and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product.

To complete your return, email us with a tracking number so we can assure you of arrival. Contact us at info@cbdhavenstore.com for return address. 

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 Business days.

Only regular priced items may be refunded with approval, and unopened packages. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {info@cbdhavenstore.com} and we will send you an address to mail it back at your expense.

Gifts or Gift cards

Non-refundable and or returnable. 

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?


Contact us at {info@cbdhavenstore.com} for questions related to refunds and returns.

Phone Number:  434-774-7684

Email: cbdhavenstore@yahoo.com